The 2013 Professional of the Year was announced at the MAK-AIRS Annual Meeting and Training Conference on Sept. 27th. The winner was Heather Pierce of United Way of the Plains in Wichita, KS! Below is a picture of Heather, and Board President Robin Pokojski.
Heather was nominated by Mark Stump, also of United Way of the Plains. Following is a quote from the nomination letter:
"A calling, passion for the cause, love of helping others in need, but to call it her job just doesn't seem right. Heather is the true heart of 2-1-1 Kansas. With each beat she supports staff, gathers always changing information about agencies and programs and assists callers with the needed contact information to improve their situation. And she does all these things, every day, with a reassuring calm that radiates through the call center and to all the staff to make them want to offer their best too."
